Return & Refund Policy

Due to the handmade nature of our products, returns are accepted only if:

• The item arrives heavily damaged. As these products can be fixed with hand, minor damage may be repairable.
• You receive the wrong product.
• The product has a significant manufacturing defect.

If your order arrives damaged or incorrect:

1. Contact us within 48 hours of delivery.
2. Provide your order number and clear photos of the product.
3. Provide an unboxing video of the shipment arrived at your location.
4. Our team will review the request and provide a suitable resolution.

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

The following items are not eligible for refunds:

• Products damaged due to misuse
• Orders reported after the specified reporting period

Orders may be cancelled within 12 hours of placing the order. Once production or shipping has begun, cancellation requests may not be accepted.